Refund & Replacement Policy
At PaanSutraa, we are committed to delivering premium-quality products and ensuring customer satisfaction. Due to the perishable and consumable nature of our products, we generally do not accept returns once an order has been delivered.
However, refunds or replacements may be provided in specific circumstances as outlined below.
Eligibility for Refunds or Replacements
Customers may request a refund or replacement if:
- The product received is damaged during transit.
- The product received is defective or unfit for consumption.
- An incorrect product was delivered.
- The order is incomplete or missing items.
Any issue must be reported within 24 hours of delivery along with clear photographs of:
- The product received
- The packaging
- The shipping label (if applicable)
Claims submitted after the specified period may not be eligible for review.
Non-Refundable Situations
Refunds, returns, or replacements will not be provided for:
- Change of mind after purchase
- Incorrect address or contact details provided by the customer
- Delivery failures caused by recipient unavailability
- Minor variations in product appearance, packaging, color, or presentation
- Products that have been partially or fully consumed
- Issues reported after the specified reporting period
Verification Process
All refund and replacement requests are subject to verification by the PaanSutraa support team. We reserve the right to request additional information or evidence before approving any claim.
Approval or rejection of a request shall be at the sole discretion of PaanSutraa based on the information provided.
Refund Processing
Once a refund request is approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing times may vary depending on the payment provider or bank.
- Approved refunds are typically completed within 7–10 business days.
Replacement Orders
Where applicable, PaanSutraa may offer a replacement product instead of a monetary refund. Replacement deliveries will be arranged subject to product availability and serviceability of the delivery location.
Order Cancellation
Orders may be cancelled before dispatch by contacting our support team. Once an order has been prepared, packed, or dispatched, cancellation requests may not be accepted.
Contact Us
For any refund, replacement, or order-related concerns, please contact:
PaanSutraaEmail: contact@paansutraa.in
Phone: +91 98807 68077